My phone is dead and I tried to push power + volume down I got led on

[kazamelmohammed]

Please tell us some basic information before asking for help:

1. Model Name:zs630kl
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):
   

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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[kazamelmohammed]

Please help me to find out whats wrong 
My screen is black while led light is on and i put to charge and nothing

[eddyrocksband]

I had the same problem for my Zenfone 5z. I was watching a YouTube video on my phone and suddenly my phone screen turned blue, phone beeped and went dead. I tried every troubleshooting step that customer support told me to do. Nothing worked. I had to send my phone to service repair. The RMA will take more than a week. This incident is going to ruin my July 4th vacation. I'm stuck with my old HTC phone for more than a week. I'm a little bit angry at the Asus Zenfone product.

[kazamelmohammed]

Dear eddy 
Hope u will get it fixd before 4th july. Happy vacation 
The problem that i used my phone for only 1 week then this happened

[eddyrocksband]

Thanks Kazamel! I hope your problem gets resolved soon.
@CH_ASUS ? No response from you guys?