My Asus 6z's camera isn't flipping instead a message is shown"camera cannot flip". Pls help

[shourya09katiya]

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):
   

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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[mohanraj45]

walter.costajunior

My Z6 have a problem with the proximity sensor. It is stuck in ON Mode. I disable the sensor in Call menu, but this disable only in calls. Other times The system think that a object in sensor and camera not flip. I dont use any case. Any glass. Nothing. I tried Hard reset. Update to last firmware. And nothing resolve. My phone have 48h of use. Help me please.

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Same problem for me past 1week

[brunofracalossi]

I have similar problem... I get the message that camera can't flip when I try to invert with the button... If I do it using volume buttons, then it works fine, so probably it is something weird with the sensor, could I get some help with that? Something like disabling the sensor at least to avoid this wrong error

[brunofracalossi]

I noticed that in my case it seems that the proximity sensor is maybe broken, because it is always considering that there is something close to it, but I have no glass or dirty on it.. and it is always fully ON... so, is there a way to disable this sensor?

[_jis_]

Do you happen to have a back cover that also covers the top edge?

[brunofracalossi]

_jis_

Do you happen to have a back cover that also covers the top edge?

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not in my case, it really seems that sensor is broken, it really would be nice to have a way to completely disable the sensor in the system (we only can do it for calls, but for other apps it causes some boring effects)