Custom notification sound

[john_kissane]

I wanted to use a custom notification sound but the phone won't allow me to select the file & gives the error message shown in the screenshot. The sound file
was originally an mp3 file but I converted it to ogg just in case the zenfone 6 didn't like mp3's. Any suggestions for how I can use the sound?
The error comes when I use the '+' button & then the file manager to select the file location in the Notifications folder on internal storage. Original file is also attached.

[_jis_]

Interesting, because I downloaded your sms.mp3 and it works without any problem on my ZF6 WW_17.1810.1910.73_0.

[john_kissane]

Thanks for testing it. Did you use the same method as I tried (in the screenshot) or am I just doing something wrong?

[_jis_]

I downloaded the file and moved it from Download folder to Notifications folder in file manager.
Then went to Settings / Sound & vibration / Notification sound / and clicked on sms - that's all.

[john_kissane]

Very strange I just did exactly that but the sms tone doesn't appear on the list of tones & if I try to select it via the file manager (or even from Google Drive) it gives me the error message shown in the screen shot.
Not sure what else to try?

[akr1602]

I had the same problem when trying to add an ogg file. One workaround is to use File manager app, select the file and set as "system sound" (More --> Set System Sound). Later change it in sound picker.
That said for mp3 files they get added automatically in sound picker if these files are present in Ringtones/Notification folder. I am still on Android 9.