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Charging and data transfer issue

raju_cybertec
Star III
Please tell us some basic information before asking for help:
Model Name: asus 6z
Firmware Version:
Rooted or not:No
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
I am Using asus 6z from March 20,
I am facing issue in charging. When I plugin type -c cable from one side then it's showing only charging not fast charging and from same side when I connect to pc for data transfer then pc not detectect mobile.
When I plugin reverse side data cable in mobile then pc detected my mobile and also when I charging mobile from same side then it's fast charging phone.
Main concern is fast charging and data transfer working from one side only.
I changed cable but issue not resolved.
1 REPLY 1

victor010
Zen Master III
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India