Camera Focus

[diljithdmayoora]

Main camera not focusing since last month,I had already done restore but the problem exists.am attaching a sample below

video file and photo below

[fussion_ASUS]

Hi, kindly help us with the following information to find a solution to your query.
1. Name of the Asus device you are using.
2. Firmware version your device is on.

[diljithdmayoora]

Model:
Asus 6z
Current software version:
18.0610.2106.516

[diljithdmayoora]

fussion_ASUS

Hi, kindly help us with the following information to find a solution to your query.

1. Name of the Asus device you are using.

2. Firmware version your device is on.

View post

Model:
Asus 6z
Current software version:
18.0610.2106.516

[fussion_ASUS]

Hi, we'd request you follow the below steps:
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode 
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 
5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service centre to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India