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call problem after 137 update

ale_scomparin
Star I

Model Name: ZENFONE 6
Firmware Version: ZS630KL_EU_18.0610.2103.137
Rooted or not: NOT
========================================

Hi,
after the .137 update when I receive calls, I answer I hear but the others don't hear me, if they call me back everything could work
but sometimes they have to call me 3-4 times and then they hear me.
before the update never gave this problem. the minute before it worked, the next minute it didn't work anymore.
I have already tried shutdown / restart, network reset, hard reset ... the problem remains.
I was told to send him for assistance but I find it absurd that due to an update I have to go without a phone for weeks.
would anyone know how to help me?
thanks

1 REPLY 1

Anders_ASUS
Hall of Fame III
ale.scomparin
  1. Model Name: ZENFONE 6
  2. Firmware Version: ZS630KL_EU_18.0610.2103.137
  3. Rooted or not: NOT

========================================

Hi,

after the .137 update when I receive calls, I answer I hear but the others don't hear me, if they call me back everything could work

but sometimes they have to call me 3-4 times and then they hear me.

before the update never gave this problem. the minute before it worked, the next minute it didn't work anymore.

I have already tried shutdown / restart, network reset, hard reset ... the problem remains.

I was told to send him for assistance but I find it absurd that due to an update I have to go without a phone for weeks.

would anyone know how to help me?

thanks


call problem after 137 update
I will send you a PM and ask for a log