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Call not connected after update 17.1810.2008.171

Paresh
Star I
Call not get connected after latest updates. Also if call luckily connects then it will auto disconnect after 1-2 mins... This happens after taking latest update.
Device name: Zenfone 6z
Android version : 10
For more details regarding mobile configuration .I have attached screenshot.

1 REPLY 1

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3 . Swap the SIM into other port and with other phone and see if the issue is with SIM.
4 . If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
5 . If it doesn't work check with Network provider for any network related issue.
6 . Last option would be to visit the service center to have a
check. Locate here: https://www.asus.com/in/support/Service-Center/India