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Bluetooth issue

lokesh_k0904
Rising Star I
Please tell us some basic information before asking for help:
Model Name:asus 6z
Firmware Version:new July update is there
Rooted or not: no
Frequency of Occurrence:from 2 months
APP Name & APP Version (If your issue relates to the app):every media apps
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Whenever I connect the wireless bluetooth earphones while running the media,after connecting to the headphones sound doesn't come if I want the sound back, again I have to turn off bluetooth and I have to play that media and after pausing that media again after reconnecting the headphone then only I get sound and if I am watching any video and if any call come then after hanging call again the media audio become off and again I have to reconnect it that's why it become really unreliable and there is no issue with my headphones I tried it with realme phone and it works perfectly with that . And it's happening after recent 2-3 updates.and it also have to say that you give updates to solve the bugs not to add new bug.we are not beta tester give us the updates only when you have stable update.sorry to say that I haven't experienced this many bugs in any phones which are ranging in 30k price.even midrange phones have better software updates than you.
12 REPLIES 12

Anders_ASUS
Hall of Fame III
sharanknatarajan

First of all there is 2 way of audio going out

1. Audio wizard was triggered means if it was change the mode the audio went off( this only i sent to you with log file, the experiment was done while log was on capture mode)

2. Via notification tone or call end notification (this one coming very often i will make a video no problem but it take min 15 to 30 mins of video)

This was happening after 121 update 119 update was fine no problems., But after 121 till now the problem was present in india , i don't know each and everyone got this problem but slowly the issue was encounter in conversation segment


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The log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.
Can you please make a new log and video and send it to me?

lokesh.k0904

I got the solution, just switch back to the normal in audio wizard while in speaker i.e. not while paired with any bluetooth device and then restart the phonr.but you need to fix this issue asus


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Is this a permanent solution?

lokesh_k0904
Rising Star I
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/101280#Comment_101280

The log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.

Can you please make a new log and video and send it to me?

https://zentalk.asus.com/en/discussion/comment/101631#Comment_101631

Is this a permanent solution?


View post
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/101280#Comment_101280

The log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.

Can you please make a new log and video and send it to me?

https://zentalk.asus.com/en/discussion/comment/101631#Comment_101631

Is this a permanent solution?


View post
For now this solution has worked but still there is something wrong with audio wizard I can't switch it to custom if I do then again I get that issue with Bluetooth headset

Anders_ASUS
Hall of Fame III
lokesh.k0904

https://zentalk.asus.com/en/discussion/comment/101762#Comment_101762

https://zentalk.asus.com/en/discussion/comment/101762#Comment_101762

For now this solution has worked but still there is something wrong with audio wizard I can't switch it to custom if I do then again I get that issue with Bluetooth headset


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ok, then I will need to log your device. I will send you instructions and hopefully you can help me solve this issue.