07-31-2020 06:17 AM
08-07-2020 03:37 AM
sharanknatarajanThe log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.First of all there is 2 way of audio going out
1. Audio wizard was triggered means if it was change the mode the audio went off( this only i sent to you with log file, the experiment was done while log was on capture mode)
2. Via notification tone or call end notification (this one coming very often i will make a video no problem but it take min 15 to 30 mins of video)
This was happening after 121 update 119 update was fine no problems., But after 121 till now the problem was present in india , i don't know each and everyone got this problem but slowly the issue was encounter in conversation segment
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lokesh.k0904I got the solution, just switch back to the normal in audio wizard while in speaker i.e. not while paired with any bluetooth device and then restart the phonr.but you need to fix this issue asus
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08-10-2020 10:33 AM
Anders_ASUShttps://zentalk.asus.com/en/discussion/comment/101280#Comment_101280
The log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.
Can you please make a new log and video and send it to me?
https://zentalk.asus.com/en/discussion/comment/101631#Comment_101631
Is this a permanent solution?
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Anders_ASUSFor now this solution has worked but still there is something wrong with audio wizard I can't switch it to custom if I do then again I get that issue with Bluetooth headsethttps://zentalk.asus.com/en/discussion/comment/101280#Comment_101280
The log is always active while the tool is installed. So when you say "while the log was on capture mode" it makes me believe you pushed the capture button before you replicated the issue. This means that the log file was generated before you replicated the issue which makes it unusable.
Can you please make a new log and video and send it to me?
https://zentalk.asus.com/en/discussion/comment/101631#Comment_101631
Is this a permanent solution?
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08-18-2020 12:04 AM
lokesh.k0904ok, then I will need to log your device. I will send you instructions and hopefully you can help me solve this issue.https://zentalk.asus.com/en/discussion/comment/101762#Comment_101762
https://zentalk.asus.com/en/discussion/comment/101762#Comment_101762
For now this solution has worked but still there is something wrong with audio wizard I can't switch it to custom if I do then again I get that issue with Bluetooth headset
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