Asus zenfone 6 proximity sensor not working sometimes due to which camera does not flip! Please help

[vermaamanv230]

Please tell us some basic information before asking for help:
Model Name: Asus 6z
Firmware Version:
Rooted or not: Not rooted
Frequency of Occurrence: 5-6 times a day
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[_jis_]

vermaamanv230

Please tell us some basic information before asking for help:

1. Model Name: Asus 6z
2. Firmware Version:
3. Rooted or not: Not rooted
4. Frequency of Occurrence: 5-6 times a day
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Asus zenfone 6 proximity sensor not working sometimes due to which camera does not flip! Please help

Don't you use glass protection or some kind of cover?

[Sourabh]

Hi.
My sensor is working fine but camera does not flip in one tap. It says something is obstructing the camera to flip, but there's nothing. Everytime I have to drag the camera to flip it , and one tap to close. But doesn't work for video calls. Please help.
Performing factory reset didn't helped. @Anders_ASUS @Gustav_ASUS