Asus zenfone 6 proximity sensor not working sometimes due to which camera does not flip! Please help

vermaamanv230

Please tell us some basic information before asking for help:

1. Model Name: Asus 6z
2. Firmware Version:
3. Rooted or not: Not rooted
4. Frequency of Occurrence: 5-6 times a day
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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victor010

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India

_jis_

https://zentalk.asus.com/en/discussion/36884/asus-zenfone-6-proximity-sensor-not-working-sometimes-due-to-which-camera-does-not-flip-please-help

Don't you use glass protection or some kind of cover?

Sourabh

Hi.

My sensor is working fine but camera does not flip in one tap. It says something is obstructing the camera to flip, but there's nothing. Everytime I have to drag the camera to flip it , and one tap to close. But doesn't work for video calls. Please help.

Performing factory reset didn't helped. @Anders_ASUS @Gustav_ASUS