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asus 6z Camera problem camera is black display

screenshot-20200617-004552711.jpg
screenshot-20200608-233735659.jpg
Camera line's problem
4 REPLIES 4

ARP_ASUS
Community Legend II
Try some software troubleshooting:
Make sure your phone's firmware version is:
https://zentalk.asus.com/en/discussion/28328/200508-zenfone-6-zs630kl-in-17-1810-2005-153#latest 
Next check under safe mode:
Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
If above doesn't work you can probably factory reset your phone & try re calibrating your camera.
If still the results are same do visit the service center.

shankar_nvsb
Star II
pruthavisuryawanshi

screenshot-20200617-004552711.jpg

screenshot-20200608-233735659.jpg

Camera line's problem


asus 6z Camera problem camera is black display
Hi Pruthavi,
Can you go through the comments in the below link and let me know if you have the same issue
https://zentalk.asus.com/en/discussion/30444/camera-malfunction

ZT-0c04e478
Star I
It started with this symptom for me and then phone started rebooting everytime I open camera app. Factory reset did not help either. Turned out to be a motherboard issue. Got it replaced at service center under warranty.

shankar_nvsb
Star II
siddharthmehta@gmail.com

It started with this symptom for me and then phone started rebooting everytime I open camera app. Factory reset did not help either. Turned out to be a motherboard issue. Got it replaced at service center under warranty.


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Can you please tell me how many days it took for the replacement and how old was your phone when you took it to the service center