This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Zenfone 5z not being connected to laptop

agent3983
Star I

‎05-28-2020 01:02 AM

My device Zenfone is not being connected to my laptop for the last 1-2 months. I have recently changed the data cable as well thinking it might be the issue of the cable. Other devices are being able to be connected to the laptop, but not my phone.
Is this a bug or something, how can I fix the issue?!
0 Kudos
2 REPLIES 2

ramneek2110
Rising Star I

‎05-28-2020 02:04 AM

Is your phone charging normally with the same cable?

victor010
Zen Master III

‎05-29-2020 08:04 AM

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.
0 Kudos
Youtube support channel