I found a problem where my battery can't be charged 100% can anyone help? When 93% charging stop?.

[iosman001]

Hello,
Please tell us some basic information before asking for help:
Model Name: Zenfone 5Z
Firmware Version: latest
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

thanks
iosman

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.