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zenfone 5z camera aauto focus problem

Star I
The main rear camera is not focusing at all. Manual focusing doesn't work too. The camera quality is so terrible now that i cannot even scan QR codes. I went to asus service center and they say that the camera hardware is fine. Also based on quick scrolls through different discussion forums, lots of users are facing the same issue. The software is up to date too.
Software info (everything up to date):
android version : 10
Android security level patch : 5 march 2020
6GB ram version


Zen Master III
Hi, we'd request you follow the below steps:
1. Check your phone for latest software version, current version is
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup.