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Zenfone 5z Camera Not FOCUS

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Please help Camera not focus, just can take near area only


170 REPLIES 170

Community Legend II
Hi qutub18
Yes, please check your inbox.

Star I
I'm facing the Main camera blur issue,same as everyone on this thread has mentioned.The camera can focus up till certain proximity,beyond which it evidently doesn't deliver.The wide-angle camera is working just fine and same goes for the front camera.I don't use the camera very often and hence reporting this issue comparatively late.I'm on the latest version,as i just checked,and going by the already tried futile solutions by everyone,i'm least prompted to try them myself.So,can it be resolved without any hocus-pocus?Thank you.@Christine_ASUS

Star II
@Christine_ASUS Hi Christine! Could you please RM me so that I can share the SN and RMA. I was among the first users to raise this issue. Thanks

Star I
Same issue with me as well. This has started after the previous software update. The images with main camera is very blur, hard to scan the QR codes as well. @Christine_ASUS How do I proceed to resolve this issue? Have tried all software resets etc and issue still exists.
attaching one image for reference.

Star I
Please provide a fix to the main camera focus issue. The issue has wrecked thousands of 5zs'.