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Zenfone 5z Camera Not FOCUS

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Please help Camera not focus, just can take near area only


170 REPLIES 170

Star I
I guess we just have to take that to the social media or any other media. Because Asus seems to does not take responsibility for their mistake

Star I
Please@Christine_ASUS could you PM so that I can send you the the SN and RMA no. Thanks

Star I
Please help guys, the camera blur issue is making this flagship phone a terrible experience. As many people are facing same focus issue on main camera due to firmware update, Asus should seriously look into it otherwise it will loose many customers in future.
I have downgraded as well as factory reset my phone but the problem is not solving. Now I don't wish to incur camera replacement cost for their firmware fault.

Community Legend II
Hi Ascientist
Please check your inbox.

Hi vivekjoshi11
Thank you for your asking. Please check your inbox and provide me essential information.

Star I
@Christine_ASUS could you PM so that I can send you the the SN and RMA no. Thanks