Zenfone 5z Camera Not FOCUS

[Yulius_Mai]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Please help Camera not focus, just can take near area only

[wjuwale]

Current firmware version : QKQ1.191008.001.WW_user_100.10.107.87_20200520
2. Telephoto camera in SMM1
3.

[Alwyn]

Current firmware version : QKQ1.191008.001.WW_user_100.10.107.87_20200520

2. Issue in Telephoto camera during SMMI test.
Here's the picture below

[bart_geron]

1. Current Firmware:
PPR1. 180610.009.WW_Phone-16.0615.2005.130-0

2.
Telephoto Camera result is Blurry.
3. Main camera is blurry. Just like the other users, it only gives clear results when the subject is up close. Wide angle camera is fine.

[Christine_ASUS]

Hi bart.geron
Thank you for your reply. Since your device is Zenfone 5, kindly refer to the link below

ikkigooners
Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16.0615.1908.109
Frequency of Occurrence: Everytime
Rooted: No
APP Name: Camera

Last edited by ikkigooners on 2019/9/5 18:21

LOOK AT MY LAST POST, IT HAS NOT BEEN FIXED SINCE THIS WAS POSTED.

<div><font face="Tahoma"><font size="3">
</font></font></div><div><font face="Tahoma"><font size="3">Hi, ever since the new update, my camera took a blurry photo if the object is more than 1 meter (and infinity), the focus is fine with object less than 1 meter (up to around 10 cm). The firmware is <u>WW.Phone-16.0615.1905.102-0</u> and my Camera app version is <u>4.2.11.4_19064.</u></font></font>
<font face="Tahoma"><font size="3">
</font></font>
<ul><li><font face="Tahoma"><font size="3">I already tried to <u>reset my phone twice</u>, but it still takes a blurry photo.</font></font></li><li><font face="Tahoma"><font size="3">Tried formatting cache partition, still blurry.</font></font></li><li><font face="Tahoma"><font size="3">Resetting the camera app, still blurry.</font></font></li><li><font face="Tahoma"><font size="3">Tried changing saving location from MicroSD to internal is still blurry</font></font></li><li><font face="Tahoma"><font size="3">The bug is only in main camera, the ultra-wide is not affected.</font></font></li><li><font face="Tahoma"><font size="3">Pro mode's manual focus is also take blurry photo even with the slider is cranked to infinite.</font></font>
</li></ul>

<font face="Tahoma"><font size="3">Here's the example in 10 cm distance (good focus):</font></font>
<img src="https://dlcdnww-zentalk.asus.com/zentalk/data/attachment/image/000/45/61/91_500_500.jpg?ramdom=YT2lE" border="0" aid="attachimg_456191" width="225" alt="">

Here's when taking photo with 1+ meter (blurry):
<img src="https://dlcdnww-zentalk.asus.com/zentalk/data/attachment/image/000/45/61/92_500_500.jpg?ramdom=RVfBV" border="0" aid="attachimg_456192" width="225" alt="">


100% crop, so blurry.
<img src="https://dlcdnww-zentalk.asus.com/zentalk/data/attachment/image/000/45/61/93_500_500.jpg?ramdom=mV7t9" border="0" aid="attachimg_456193" width="500" alt="">

Waiting for firmware fix ASAP.Can't afford to bring the phone to service center as the nearest service center is located at 5 hours driving (200+ km, shitty road) from my location.

Thanks.</div>

Zenfone 5 blurry camera

If the situation remains the same after trying the guide, kindly bring your device to the nearest ASUS repair center: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[darkknight]

1. Current firmware version: QKQ1.191008.001.WW_user_100.10.107.87_20200520
2. Tele Camera Capture Test is blurry.
3. Tele Camera photo sample: