Zenfone 5z Camera Not FOCUS

[Yulius_Mai]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Please help Camera not focus, just can take near area only

[snizams]

Christine_ASUS

Hi friends

For Zenfone 5Z stock camera not focus issue, please refer to what amitgarde3 said above and try all the guide he provided (e,g. Reset all camera settings : long press "Camera">App Info>Storage & memory>Clear cache/Clear storage). If the issue remain the same, please provide me

1. Your current firmware version

Setting >System>About Phone>Software information

If you try to update to the latest version, does the issue still remain?

2. Original picture taken by stock camera

Hi kajmhojilla

After you try the guide above, if your issue remain the same, please go to the link below to report Zenfone 2 issue. Thank you.

https://zentalk.asus.com/en/categories/ww_phone_others

View post

@Christine_ASUS Thanks for responding,
It started with the .70 update. Even after the latest update, issue persist. Attaching the samples. Picture taken using wide angle camera is better. Pls help

[sidarya31]

This tips is from 5z/6z fb group. May it helps.

[darkknight]

Same issue here. Camera is not focusing on far objects. No hardware damage. It stopped focusing suddenly.

[Christine_ASUS]

Hi Alwyn, snizams, and darkknight
Thank you for your reply. I just tested my 5Z this afternoon with Version WW-100.10.107.87, yet my camera didn't have the same issue. Please check on your SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

If any of the SMMI test fail, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

If you have any further queries, please do not hesitate to contact me.

[snizams]

Christine_ASUS

Hi Alwyn, snizams, and darkknight

Thank you for your reply. I just tested my 5Z this afternoon with Version WW-100.10.107.87, yet my camera didn't have the same issue. Please check on your SMMI test

Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

If any of the SMMI test fail, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

If you have any further queries, please do not hesitate to contact me.

View post

@Christine_ASUS Thanks again, While launching the test it give a notification that "it is to test the basic functionality such as launching camera, capturing a photo. The test is not ment for measuring the performance and clarity". Took sample using the Telephoto camera option and the result was a blurry image.
I logged a complaint in ASUS website and after few mail transaction, I got a call yesterday from the local service center. An ASUS representative was also on the call. On discussing, he adviced me to give the phone to the service ceter and I went there yesterday around 3 PM. I was able to enter their service center by around 4PM. This is a 3rd party service center for ASUS and Realme. They did a software update,but the issue was not resolved. They charged me INR 250 (No complaints) and told me that the camera module has to be replaced which will cost around Rs.5000. I told them that the issue started after the previous software update, but they were not in a mood to listen. I lost almost half a day. I dont think it is worth spending this much on this phone now. Since this has cropped in after an update and it has impacted many users, ASUS should service this free of cost.