Zenfone 5 lite fingerprint

[sharifialireza7]

My zenfone 5 lite, sometimes the fingerprint sensor does not work 😞

[p4n6ky]

Yup, it's this phone problem since the beginning, especially when the phone is charging, the fp will fail most of the time

[ServiceE_Asus]

Last edited by Emilee_ASUS on 2019/2/19 18:01 Hi sharifialireza787, Good day. Are your firmware currently on the latest WW-14.0400.1901.062? If yes. I would suggest you try to clear up the fingerprint reader. Please also remove stored fingerprints and create a new one for a check. If this problem still exists, please check this matter under safe mode. How often do you encounter this problem? Thank you. ,