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wide angle camera not working

hkorkut
Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My zenfone 5z phone's wide angle camera is not working
It stays on a black screen. It hangs.
Many users are having this problem. Please find a solution to this.
37 REPLIES 37

hkorkut
Rising Star II
and still Asus has not given a serious answer.

hkorkut
Rising Star II
I am requesting spare parts to buy from Asus Turkey headquarters. They say that we don't sell parts other than this service. however, they have to sell spare parts according to Turkish laws.

hkorkut
Rising Star II
They asked me to send the device to the authorized service for spare parts. I want to buy spare parts before sending my device. Asus Turkey commits a crime

hkorkut
Rising Star II
Why can't I get spare parts for my device by paying Asus global officials?

Jiaszzz_ASUS
Moderator
Moderator
Hi hkorkut ,
It is recommended that you send the device to the repair center, where you will receive repair assistance and parts replacement, and you will be charged in accordance with the circumstances.
Meanwhile, please understand that there will be maintenance costs if the device is no longer under warranty.