Why the keyboard is not working properly every time after the new updates?

[kings3418]

Model: ZE620KL
RAM: 8G
Firmware/APP Version: M3.15.35.31-Draco_000621
Frequency of Occurrence: Every couple of minutes
Rooted: No
APP Name:

The keys and the buttons are not match and what I type will totally ruined. All keys need to be move up by one column? What the hell is the problem?

[Y_ASUS]

Hi kings3418, What is the name of the keyboard you are using? We would suggest that you clear storage and cache of the keyboard. Settings > Apps & notifications > See all apps > Find your keyboard app > Storage & memory > Clear cache & storage. If the problem is still appearing, could you show us a short video of the problem? To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thank you 🙂

[sandavath]

Jei_ASUS posted on 2019/8/20 07:48 Hi kings3418, What is the name of the keyboard you are using?

My keyboard gboard by Google is not working well.

[Dipesh]

try going to the gboard app and clear its data.