USB OTG Not working on Android 10 Beta Zenfone 5 ZE620KL

[aerialus]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 Ze620KL
Firmware Version: 17.0615.2003.22
Rooted or not: NOT
Frequency of Occurrence: Always
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I just realized that USB OTG does not work on the Android 10 beta Firmware (Asus Zenfone 5 ZE620KL),
i already tested with Flashdisk and Mouse/Keyboard and all of them is not worked (no respond at all)

Please investigate this issue.

[Christine_ASUS]

Hi aerialus
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Could this OTG cable works on other phone? Besides, could this OTG worked in the previous version? Which version?
2. If the OTG cable can work on other phone, could this OTG cable work in "Safe Mode"?
# How to enter and exit "Safe Mode"
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS Global3. If the situation remain the same, is there any error message?

[aerialus]

Christine_ASUS

Hi aerialus

Thank you for your asking. Kindly provide the information below so that we could better assist you.

1. Could this OTG cable works on other phone? Besides, could this OTG worked in the previous version? Which version?

2. If the OTG cable can work on other phone, could this OTG cable work in "Safe Mode"?

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. If the situation remain the same, is there any error message?

View post

hi, thx for the response,
after i tried to restart my device, the OTG function now is work.
i dont know what is the cause of yesterday's case.
For now it works fine 😅

[Christine_ASUS]

Great! I'm glad that your issue was solved. 😉

[Lito]

Mine is not working too after the upgrade to Android 10
Build QKQ1.190723.002.WW_Phone-17.0615.2005.25-20200604