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Internal app lock pops up for mili seconds

ayushgoel
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: latest build March 2020
Rooted or not: not
Frequency of Occurrence: almost everyday
APP Name & APP Version (If your issue relates to the app): Cred, Paytm, Phonepe

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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This issue comes in every application which supports internal app lock. App lock will display for some mili seconds and then the application will exit. I have to disable the in app lock to get rid of this problem
1 REPLY 1

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.
4 . Let us know so that we can highlight the issue if troubleshooting doesn't work.