Please tell us some basic information before asking for help: Model Name: Firmware Version: Rooted or not: Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== Hi, why is the latest update on August were removed from the website? Is there something buggy since I've downloaded the latest firmware... If there is bug I won't install that...
I have an issue with the latest update. There are several times that i cant touch any apps on my screen. And when i leave my phone wifi hot spot ON over night or too long, the connection seems to hang and disconnects. And when i get to the app setting, the hotspot switch cant be touch or switch to turn on.
Hi marcus.cicero1124 Thank you for your reply. If the issue has appeared right after the firmware update, please try "the Factory Reset" Settings>System>Reset options>Erase all data(factory reset) Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
If the situation remains the same after the Factory Reset, I may need you to provide me a video and the logs for further checking.