Unlock Device App does not unlock bootloader

[yusufarifin532]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App

The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)

[Christine_ASUS]

Hi SadRobot
For ZU680KL, there will no longer have any maintenance. Sorry for any inconvenience this may cause. Thank you for your understanding and support.

[vahnik]

Christine_ASUS

Hi SadRobot

For ZU680KL, there will no longer have any maintenance. Sorry for any inconvenience this may cause. Thank you for your understanding and support.

View post

Recently, the worst technical support from smartphone manufacturers is Asus. This is antirekelama. Asus you are losing the respect of users.

[lucio8522]

Hi @Christine_ASUS
I'm facing the same issue:
Model Name: ASUS ZenFone Max PRO (M1)
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock_Device_APP_V9 Message: "An unknown error occurs, which may be a network connection issue. please wait and try later"
Also, any download page haven't content, like the website is broken.

Can you help me, please?

[Christine_ASUS]

Hi lucio8522
Thank you for your asking. Please try the link below
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_Download/
1. Can you provide me your current firmware version? Make sure that your firmware version is Android 9.
2. Please check your inbox and provide me your SN, IMEI, and screenshot to avoid any personal information leaking.

[kurniawati76]

Have same problem cannot ubl ever change mainboard by asus service center
Model : Z00UD
Firmware: WW.21.40.0.2081_20170325
Rooted
Always occurrence
UnlockTool_ASUS_AndroidM_USER.apk
Message: "An unknown error occurs, which may be a network connection issue. please wait and try later"