Unlock Device App does not unlock bootloader
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06-09-2020 02:52 AM
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App
The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)
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06-17-2020 01:31 AM
Christine_ASUSThey have great service right now! My problem is already fixed!Hi elias888
Thank you for your asking. Based on your device is brand new, like AgentTechnoman said, your issue should be different from theirs.
Yet because your model is ZB631KL, please refer to the link below as Max Pro Series, and open a new thread there
https://zentalk.asus.com/en/categories/ww_zenfone-max-pro-series
Please provide me the screenshot of your error message and your issue in your new thread. Then check on your inbox and PM me your SN. I will forward the information to the relevant department.
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06-23-2020 02:22 PM
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07-29-2020 05:19 AM
wozouyuSame problemUnlock Device App does not unlock bootloader Zenfone 5Z ZS620KL
- Model Name: Zenfone 5Z ZS620KL
- Firmware Version: WW-100.10.107.70
- Rooted or not: NOT
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app): Unlock Device App
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It says 'an unknown error occured, it maybe a network error, please wait and try again later'
Please help
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07-30-2020 10:24 PM
Cant unlock.
"An unknown error occurs, which may be a network connection issue. Please wait and try again later."
Seems like another phone for the bin if i cant root it.
Maybe I should have waited for the HTC 😞
Model Name: Zenfone 5Z ZS620KL
Firmware Version: WW-100.10.107.92
Rooted or not: Not rooted (CAN'T)
Frequency of Occurrence: Always
APP Name & APP Version: Unlock Device App 9.1.0.12_190827
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07-31-2020 01:32 AM
Due to further processes involving personal information(SN), please check your inbox and reply to the PM.
