Unlock Device App does not unlock bootloader

[yusufarifin532]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5 ZE620KL
Firmware Version: WW_15_0610_1801_42
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Unlock Device App

The program does not unlock the bootloader, writes (An unknown error occurs, which may be a network connection issue. please wait and try again later)

[AgentTechnoman]

Same outcome for me.
Model: Zenfone 5Q (ZC600KL)
FW ver: WW_16.0610.2002.94-0
Rooted or not: Not
Frequency of Occurrence: Always
App Name & App Version (If your issue relates to the app): Unlock Device Tool, v9.1.0.0_171109

[Christine_ASUS]

Hi yusufarifin532
Please check on your inbox and PM me your SN. Let me check on it.

Hi AgentTechnoman
Please provide me the screenshot of your error message. Thank you.

[AgentTechnoman]

Screenshot attached.

[Christine_ASUS]

Hi AgentTechnoman
Please check on your inbox and PM me your SN. Thank you.