Please tell us some basic information before asking for help:
Model Name: Zenfone 5Z Zs620KL
Firmware Version: Android 10
Rooted or not: not rooted
Frequency of Occurrence: 1st time
APP Name & APP Version (If your issue relates to the app): FINGERPRINT SETTING
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.