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Sliding two fingers on the screen causes jitter.

BrunoF20
Zen Master I
Rooted: No
APP Name: All applications that require two simultaneous touches to control.
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Tested on several.
Frequency of Occurrence: Every time the user uses two fingers on the screen.

Hello, folks. I bought my Zenfone 5Z (4GB/64GB) recently, specifically to play some games that other devices that were within my budget wouldn't be able to handle. But I'm disappointed with a detail that, although it looks small, makes a huge difference to the gaming experience. Every time a game requires two fingers to control (usually first-person and third-person shooting games), the touch sensitivity doesn't allow me the precision I need for such games. I slide my left thumb on the left side of the screen to control the movement and my right thumb on the right side of the screen to control the aim, as the game requires. The problem appears when I try to aim while running. What you don't notice when you slide your fingers quickly, when I slide slowly (for greater accuracy) the screen doesn't respond as it should, generating a jittery stutter. To test more thoroughly, I downloaded the MultiTouch Tester app from Google Play. During the tests I was able to see that the problem happens when - specifically - two fingers are used. Not with one, not with three or more. I'm in the stable version of Android 10 that I downloaded from the official Asus website in my country. I was only able to update my device this way, since when it arrived (with Android 😎 I couldn't find firmware updates available. Anyway, I found this problem even when I was using the Android version that came from the factory on the device. Thanks in advance!
63 REPLIES 63

BrunoF20
Zen Master I
jochman84 posted on 2020/3/30 09:08 Device update is out. Another small chance, that it will be fixed.
As Jei said, issue still under investigation, the panel was not updated in .70 and the issue persists.

AmitGarde
Community Legend II
Bruno~xD posted on 2020/4/1 19:58 As Jei said, issue still under investigation, the panel was not updated in .70 and the issue persi ...
Even m excited for solution as m facing same issue on 5Z only during gaming in pubg dont knw abt other games as i wont play any other than pubg stutters n frame drops are observed on multi touch 2 fingers 😔 hope for fix as soon as possible this issues is from A8 n glad that atleast asus is looking into it 😌

Bruno~xD posted on 2020/4/1 09:28 As Jei said, issue still under investigation, the panel was not updated in .70 and the issue persi ...
Well, here at least I've noticed an slight improvement about the touch problem, maybe related to the system stability, but it's not perfect. Also, the another bugs which we're reported were fixed.

BrunoF20
Zen Master I
zekron4x posted on 2020/4/1 18:08 Well, here at least I've noticed an slight improvement about the touch problem, maybe related to t ...
I didn't felt this improvement, just scrolling stutter is gone, but it's related to graphics and performance, not a touch panel issue. Anyway, some bugs were fixed. Just waiting for the touch fix now. -- Não senti essa melhora, apenas o gargalo na rolagem foi melhorado, porém isso é relacionado à gráficos e desempenho, não à questão do touch. De qualquer forma, alguns bugs se foram. Esperamos então pra ver qual vai ser com o touch.

BrunoF20
Zen Master I
This fix will come in the next FOTA?