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Sliding two fingers on the screen causes jitter.

BrunoF20
Zen Master I
Rooted: No
APP Name: All applications that require two simultaneous touches to control.
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Tested on several.
Frequency of Occurrence: Every time the user uses two fingers on the screen.

Hello, folks. I bought my Zenfone 5Z (4GB/64GB) recently, specifically to play some games that other devices that were within my budget wouldn't be able to handle. But I'm disappointed with a detail that, although it looks small, makes a huge difference to the gaming experience. Every time a game requires two fingers to control (usually first-person and third-person shooting games), the touch sensitivity doesn't allow me the precision I need for such games. I slide my left thumb on the left side of the screen to control the movement and my right thumb on the right side of the screen to control the aim, as the game requires. The problem appears when I try to aim while running. What you don't notice when you slide your fingers quickly, when I slide slowly (for greater accuracy) the screen doesn't respond as it should, generating a jittery stutter. To test more thoroughly, I downloaded the MultiTouch Tester app from Google Play. During the tests I was able to see that the problem happens when - specifically - two fingers are used. Not with one, not with three or more. I'm in the stable version of Android 10 that I downloaded from the official Asus website in my country. I was only able to update my device this way, since when it arrived (with Android 😎 I couldn't find firmware updates available. Anyway, I found this problem even when I was using the Android version that came from the factory on the device. Thanks in advance!
63 REPLIES 63

ValeeraSanguina
Star III
Here is a video showing better, comparing 5 to 5Z: https://www.asuswebstorage.com/navigate/s/1435B53919794E4AA78D75460C54C191Y

ValeeraSanguina
Star III
ValeeraSanguinar posted on 2020/1/14 11:08 Here is a video showing better, comparing 5 to 5Z: https://www.asuswebstorage.com/navigate/s/1435B5 ...
Up til we get an answer bout what is happening.

BrunoF20
Zen Master I
ValeeraSanguinar posted on 2020/1/20 13:08 Up til we get an answer bout what is happening.
Said it in you post, I'll repeat it on mine. The only way is engaging people to test it and come enforce the post with their experience. I see people coming to read and just wait. You, reading this! Reproduce it, you can, every 5Z owner can. Comment here...maybe you can make a video. Show'em this is really happening! So they'll have to fix it, making a better experience for us all.

ValeeraSanguina
Star III
Bruno~xD posted on 2020/1/20 15:12 Said it in you post, I'll repeat it on mine. The only way is engaging people to test it and come ...
I'll be doing the same on Reddit and YouTube channels that are showing this issue.

Y_ASUS
Zen Master I
JonathanSR posted on 2020/1/4 20:39 same problem 🤣 https://www.asuswebstorage.com/navigate/s/163CB1AD855942A5BA527606CF450B09Y ...
Hi JonathanSR, Could you help us describe the problem in this video? Please help us indicate the time point in which the problem appeared. Please provide your firmware version: Settings > System > About Phone > Software information Please provide your PUBG version.