Sim Not Allowed Error

[wilbertkira258]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.180610.009.WW_Phone-16.0615.1910.112-0
Frequency of Occurrence: Everyday
Rooted: No
APP Name: Telephony Service
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201911/30/052155lsrq733vc5ls2clv.png

Good day, I encounter this problem everyday in the afternoon. The phone works fine when I insert a SMART Buddy card but it shows that error when I insert my TM card. Please help. My transactions is in my TM Sim card.

[ALJHUN]

same issue, can anyone help me? please

[Christine_ASUS]

Hi ALJHUN
Thank you for your asking. Does the issue appear after any system/apps download or upgrade?
1. After trying all the troubleshooting tips Y_ASUS mentioned above, please check on your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.