Please tell us some basic information before asking for help:
Model Name: zenfone 5 (ZE620KL)
Firmware Version: Android version 9
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Hey, so I was using my phone and out of nowhere, it freezes. I give it time to unfreeze, but when it doesn't I do a force restart. It starts back up but freezes again so I repeat the process a handful of times (because it keeps freezing) before the system reboot screen comes up. It says "last firmware upgrade fail". I google what that means, and try to download the latest firmware available for my device and install it via SD card. It then says it can't "install this build package on device version less than [a date]", then stating my device build date (6th April 2018). It's saying it can't install because the package is too new for my phone? It aborted the installation, I tried rebooting again for the hell of it, it froze again, now I'm having trouble trying to restart it again to get back to the reboot menu. Side note: I also tried clearing the cache partition before attempting to install the other firmware and that didn't work either. Please help, I have no idea what I'm doing and this came out of nowhere.