No mobile network

[pjjibin]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: QP1A.190711.005.WW_user_100.04.44.98_20191115
Frequency of Occurrence: 1
Rooted: No
APP Name:

Very very sad... suddenly mobile signal disappeared and shows as no service. I purchased phone 6 months back from India and now I live in middle East. Here there is no Asus service and Does any one know to rectify it without taking to service centre..thanks.

[Y_ASUS]

Hi pjjibin, We would suggest that you try: (1.) Settings > Network & internet > SIM card> Disable and enable the SIM card (2.) Settings> Network & internet > Mobile network > Preferred network type> choose "2G/3G/4G" again. (3.) Power off your phone > reinsert sim card > turn on the phone (4.) Turn on airplane mode > wait for 3 seconds > then turn it off. (5.) Try using another sim card by a different operator (6.) Try resetting the network settings: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth) If the problem still appears, please check your PM for a message I have sent you. Thank you.

[pjjibin]

Hi All I tried all your suggestions, but nothing works. Still my phone is showing as no service. I would be really grateful if any you could help me of this problem. Thanks in advance...

[joseluisjmj]

Jei_ASUS posted on 2020/2/12 00:15 Hi pjjibin, We would suggest that you try:

Seguí el proceso, pero sigo sin señal tengo actualmente android 8 baje el firmware para ver si podía recuperar la señal pero no funcionó, que puedo hacer ?

[joseluisjmj]

Leí en algunos foros que el problema era con el archivo qcn del dispositivo, ¿será esto lo que me falta o se encuentre dañado en mi zs620kl ?