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Issue with conference call

Star II
Please tell us some basic information before asking for help:
Model Name: 5z
Firmware Version:...92_20200715
Rooted or not: not
Frequency of Occurrence: every time
APP Name & APP Version (If your issue relates to the app): Asus Phone app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
The App get stucked whenever we try to add a call to an existing ongoing call.

Zen Master III
Hi there, we'd request you to send us a video of the issue so that we can understand the issue better. Thank you.
We'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode