Intermittent crashes with latest update

[anandborarnc]

I updated to the latest firmware on 5z. With 4G and data on, I am facing intermittent crashes on the phone. The network goes out every now and then resulting in the phone to crash. In the firmware update details, there were fixes mentioned for 4g and volte. I think the fixes have introduced side effects. I am using Airtel 4g. Anyone facing similar problems with last fota?
Build number ends with 20201118

[jayakola25]

jayakola25

Please tell us some basic information before asking for help:

1. Model Name:Asus Zenfone 5Z (India) ZS621KL
2. Firmware Version:WW_user_100.10.107.110_20201118
3. Rooted or not: No
4. Frequency of Occurrence: Irregular / every 60 mins from reboot
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

The issues I faced after latest ota update 50MB (Ref : Successfully updated the system to QKQ1.191008.001.WW_use r_100.10.107.110_20201118release-keys.)

1. "No sim card "/ "No signal"/ "Insert sim card 2" errors occurred randomly , also call drops .

2. Random reboots : mobile kept on table , maybe you are on call reboots . Sometimes keep looping boot animation and then starts as normal the again error 1.

3. Network connectivity : won't connect to cellular data any carrier , VoLTE works though until the error 1 occurs. Wifi works ,Hotspots not properly.

What I tried:

1. Running into safe mode , problem persist.

2. Simply Restart fixes for few minutes

3. Contacting Asus via call , Answered quite formally didn't help whatsoever.

4.No settings issues everything is basic / untouched / I haven't install any new app and all don't want to try the Reset part I am using some 85% of 128gb also all data scattered across apps and it is my primary phone , would take long to backup and restore . Also not expected when you buy a Flagship, it has to be reliable .

General observation bug is triggered somehow after latest update and issues starts to occur As not everyone who updated has the problem but few are having and that matters.

I request to kindly stop rolling out that update

Either provide a stable update or mark last stable version as update and roll out ASAP I need my data and phone working at earliest.

OR

Please guide any solution that works for now .

Attachment :

Note I have two sim installed , screenshots with network is just after reboot.

ZF_5Z latest ota update is unstable has bugs that causes serious connectivity issues .

I have also mentioned here . Same problem do like and add comments to get it into attention.

[jayakola25]

Also report asus via call and in survey mention problem not resolved and unsatisfied.

[anandborarnc]

I have reported. Thanks a lot.

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit
the service center to have a check. Locate here:
https://www.asus.com/in/support/Service-Center/India