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incoming voice volume on Bluetooth headsets

Star I
Please tell us some basic information before asking for help:
Model Name: ASUS_X017DA - ZC600KL
Firmware Version: WW_16.0610.2002.94
Rooted or not: Nope
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Using Bluetooth headset the volume is okay and works for media play but, for phone calls it is really bad....I have tried two different head sets and functionality is same on both.

Voice volume during phone calls is minimal, almost like at lowest volume setting and cannot be increased either by phone buttons or headset buttons ....has zero effect to incoming voice volume.

Any suggestions ?

Hello, gyantzis .
We apologize for any inconvenience this may cause.
Does this also happen when you connect a wired headset or use the handset directly without connecting the headset?
Please refer to the following link for the troubleshooting steps.
[ZenFone/Pad] I can't hear the caller on the phone | Official Support | ASUS GlobalThank you.

Rising Star II
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