07-12-2025 11:38 PM
My Bluetooth is the worst.
It cuts the sound to my headsets all the time
Does anyone know something about a fix to this issue?
07-14-2025 05:04 AM
Hello @Martinfourth
Does this happen with different headsets or is it happening with a specific headset?
And just to confirm, are you on the latest 35.0604.0404.109 firmware?
07-14-2025 06:09 AM
Same with every headset
And yes the latest firmware
07-15-2025 07:02 AM
Thank you for the reply, I'm sorry to hear you are experiencing this.
I would like for the dev team to look into this, for this we need a log of the phone while recreating the issue, you can do this by following the instructions down below, when you are done please feel free to send me a DM with the link so I can forward it to the dev team.
*********************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Bluetooth”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)