Headphones error

[lehoaduyloc97]

Frequency of Occurrence: often when plugging in headphones
Firmware/APP Version: 16.0615.1905.102
RAM: 4G
Model: ZE620KL
APP Name:
Rooted: No

Mic error when using gaming headphones or being out of text to start google assistant does not understand the reason

[ServiceE_Asus]

Hello Duyloc, Good day. Have you pressed the mic button accidentally when plugging in the headphones? Please try to restore the Google app to default settings. ( settings > apps & notifications > see all apps >Google > storage & memory >clear storage & cache) Please to check there's debris stuck in the jack. Also, I suggest you can use another headset for a check. Thank you.

[lehoaduyloc97]

Last edited by Duyloc on 2019/7/9 00:16 I tried the headset according to the phone and reworked the google app that has also been reset but that situation still occurs

[ServiceE_Asus]

Hello Duyloc, Thanks for your kindly reply. Could you help me to use the stock earphone for a check? Please also check this matter under safe mode. In safe mode, only the factory pre-installed applications will be loaded. For instructions, please refer to the link below: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe%2Bmode If this problem still appears, please kindly let me know. Thank you.