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Device not charging

rakshithm111
Star I

‎07-08-2019 07:29 AM - last edited on ‎01-16-2024 12:05 AM by Community Manager

When the charger pin connected to the device it doesn't charge but if I restart or turn off the device it starts charging is it a software bug or hardware issue?
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1 REPLY 1

ServiceE_Asus
Star I

‎07-08-2019 08:29 PM

Hello rakshithm111 Good day. Has your deviced updated to the latest WW-90.11.162.72? (settings> system >about phone > software information > build number) Please check there's debris stuck in the USB port. I suggest using another USB cable for a check. Or please kindly back up phone files and factory reset. Sorry for any inconvenience.
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