headphone notification problem

[vaidukas06]

Model: ZC600KL
RAM: 4G
Firmware/APP Version: notification problem
Frequency of Occurrence: notification problem
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201901/26/192410vrnkx1kbbk1avn3a.jpg

Hello, my phone shows the notification of headphone's even if they are disconected. I cant listen anything cuz of that. Any ideas that to do?

[ServiceE_Asus]

Hi vaidukas06 Good day, Are your firmware currently on the latest WW-V16.0610.1901.74? Does this problem still appear after reboot? I would suggest you restore the Asus Launcher for a check. (settings> apps & notifications > see all apps > Asus Launcher >storage & memory>clear data and cache.) Sorry, I got some confusion about the second problem. Do you mean you plug the earphone without any sound even shows the earphone icon? Thank you.

[fabio_fcsantos]

Hello, I'm having the same problem.

After I unplug my earphone, the cellphone keeps showing the earphone notification and treats sounds and diplay as if the earphone were still connected (the proximity sensor won't work during calls when I place the phone near my ear, for example).

Thank you

[Christine_ASUS]

Hi fabio.fcsantos
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 
2. Your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
3. After reboot, does the situation remain the same?
4. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS Global5. Please check on SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>Proximity Sensor Test

[longlyeagle]

I had the same issue.
I fixed it by smashing it a few times and stick things in the headphone jack to try cleaning it a few times.
So... it is probably a hardware issue.
This probably won't help but this is how I got it to work at the end.