Fingerprint unlock disappearing in split of second
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09-05-2021 09:58 PM
I am unable to use any app which requires unlocking from fingerprint unlock, the fingerprint unlock screen (attached screenshot) comes and disappear in split second before i place my finger in fingerprint unlock. It only works for one time after i restart my phone but starts happening from second time. I tried starting my phone in safe mode but it did not tixed the issue
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3 REPLIES 3
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09-06-2021 04:39 AM
Hi, kindly help us with the following information to find a solution to your query.
1. Name of the Asus device you are using.
2. Firmware version your device is on.
1. Name of the Asus device you are using.
2. Firmware version your device is on.
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09-07-2021 10:11 AM
Hi,
Device Name - ASUS_Z01RD
Build number - QKQ1.191008.001.WW_user_100.10.107.123_20210131release-keys
Fingerprint version - v1.04.07.13
Android version - 10
One more information Fingerprint which is under microsoft work profile is working fine to open work apps. As of now i have deleted fingerprint from device security.
Device Name - ASUS_Z01RD
Build number - QKQ1.191008.001.WW_user_100.10.107.123_20210131release-keys
Fingerprint version - v1.04.07.13
Android version - 10
One more information Fingerprint which is under microsoft work profile is working fine to open work apps. As of now i have deleted fingerprint from device security.
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09-09-2021 05:41 AM
We'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India
