Fingerprint option disappeared in Asus ZenFone 5Z

[gnsinha2149]

Please tell us some basic information before asking for help:
Model Name: Asus ZenFone 5Z
Firmware Version:
Rooted or not: No
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app): No
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Debasish_Sahoo]

Try to reset your device and check if it is solved.
Thank you.

[AmitGarde]

gnsinha2149

Please tell us some basic information before asking for help:

1. Model Name: Asus ZenFone 5Z
2. Firmware Version:
3. Rooted or not: No
4. Frequency of Occurrence: Everytime
5. APP Name & APP Version (If your issue relates to the app): No

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Fingerprint option disappeared in Asus ZenFone 5Z

Do this same thing happens in safe mode?
To entre safe mode follow steps from link
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS GlobalAnd please let me know
Still u dont see option there than try factory data reset and check by backing up ur imp data
Also if factory reset doesnt help than you fingerprint cable may have loosen up with board so you need to visit centre and check that
Thankyou😊

[ARP_ASUS]

Hi kindly troubleshoot as per below:
Let me know your firmware version
Check under safe mode
Factory reset your phone
If nothing help visit the nearest service center