Fingerprint issue

[a_usenko_09fk]

Model: ZE620KL
RAM: 6G
Firmware/APP Version: Android pie
Frequency of Occurrence: Always
Rooted: No
APP Name:

Fingerprint doesnt work outdoors. Idk, probably it's just bcs it's cold here, but anyways. -3 or -5 isn't too cold. I had no problems with zenfone 3 even when it was -10.

[ServiceE_Asus]

Hi a.usenko.09fk, Good day. I would suggest you clear up the fingerprint reader to a check when you encounter this problem. Does this problem appear if you enter indoor? Thank you.

[a_usenko_09fk]

Emilee_ASUS posted on 2019/2/14 12:11 Hi a.usenko.09fk, Good day.

Indoor there s no problems. Only if i have dirty hands. But outdoor this problems appears all the time.

[ServiceE_Asus]

Hi a.usenko.09fk, Sorry for my late reply. Does this problem still exist after the update WW-90.10.138.181? I would suggest you clean the reader to confirm again. Thank you.