Fast charging stopped

[baniakishan990]

I need help my phone zenfone5z fast charging stopped


Please suggest

[Christine_ASUS]

Hi baniakishan990
Thank you for your reply. If the issue remains the same after cleaning the charging port with with compress air can, please bring your device to the nearest service center for further device checking. Please back up your device before visiting: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[baniakishan990]

I try to below some air with my mouth but same issue so I thing I will go the nearest service center
And I not forget to backup my data
Thank you so much

[Christine_ASUS]

Hi baniakishan990
Also, please try "the Factory Reset" before visiting the service center.
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

[baniakishan990]

Same issue after factory reset

[Aryan202]

Try changing cable or try cleaning the charging port with a toothpick