Bug after upgrading to Android 10 Beta
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04-09-2020
10:04 AM
- last edited on
01-16-2024
01:18 AM
by
ZenBot
Please tell us some basic information before asking for help:
Model Name: ASUS_X00QD
Firmware Version:QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
Rooted or not: not
Frequency of Occurrence: ever
APP Name & APP Version (If your issue relates to the app):Phone versão 41.0.277149592
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After upgrading Zenfone to Android 10 Beta, available on the Asus website, when making a call the microphone does not work, only with headphones. If I open the voice recorder, the microphone works normally
Model Name: ASUS_X00QD
Firmware Version:QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
Rooted or not: not
Frequency of Occurrence: ever
APP Name & APP Version (If your issue relates to the app):Phone versão 41.0.277149592
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After upgrading Zenfone to Android 10 Beta, available on the Asus website, when making a call the microphone does not work, only with headphones. If I open the voice recorder, the microphone works normally
6 REPLIES 6
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04-13-2020 08:34 AM
For me this worked!! Disabling "OK Google" brought back the microphone function for a normal phone use.
Thanks for the hint!!
Thanks for the hint!!
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05-10-2020 06:50 PM
Hi all,
A new firmware update version WW-17.0615.2003.22 has been released.
In the version, we improved the issue of no sound in calls when OK Google is activated.
You may manually download from our website: https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/
How to update firmware: https://www.asus.com/support/FAQ/1009748/
Please make sure to back up data before upgrading.
Thank you and have a nice day 🙂
A new firmware update version WW-17.0615.2003.22 has been released.
In the version, we improved the issue of no sound in calls when OK Google is activated.
You may manually download from our website: https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/
How to update firmware: https://www.asus.com/support/FAQ/1009748/
Please make sure to back up data before upgrading.
Thank you and have a nice day 🙂

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