Blurry main Rear camera but wide angel camera works fine
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11-03-2020 09:23 AM
My rear main camera is blurry and does not focus background objects. Near by objects looks fine but it does not focus on far objects. But the wide angel camera works fine but it is not good as the main camera.
Please provide me the solution
Please provide me the solution
2 REPLIES 2

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11-03-2020 10:56 PM
ravinhettyTry these two things:My rear main camera is blurry and does not focus background objects. Near by objects looks fine but it does not focus on far objects. But the wide angel camera works fine but it is not good as the main camera.
Please provide me the solution
Blurry main Rear camera but wide angel camera works fine
Shake phone a bit or try hitting "gently" on the area around the camera
Afaik this happens due to stuck OIS mechanism

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11-04-2020 05:23 AM
Hi, we'd request you follow the below steps:
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India
1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/
6. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India
