10-13-2020 03:58 AM
10-13-2020 10:49 PM
10-13-2020 11:31 PM
Christine_ASUS1. Does the issue remain after performing the Factory Reset?Hi Sufyan
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after any system/apps' download or update?
2. The issue frequency
3. Does the device auto shutdown while using any app/game app? Which apps were you using?
4. Do you notice any heat zone during auto shutdown?
5. Does the issue remain after performing the Factory Reset?
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10-14-2020 02:15 AM
10-14-2020 03:22 AM
Christine_ASUSthank youHi Sufyan
Thank you for your quick reply. What you described indicates high possibility of slightly faulty hardware, which can lead to Internet error as well. Please turn on auto-backup or backup your data from time to time. If the device does not encounter the auto shutdown frequently, you may keep your normal usage. If the device starts to encounter the auto shutdown frequently, e,g. from once two week to once two days, please bring your device to the nearest repair center for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
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