Asus zenfone 5z restarting and no network
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10-13-2020 03:58 AM
Please request the developer team to fix this ASAP cuz I didn't buy this phone for testing OS on this phone I bought it to use it as my daily driver so please try na understand
@Anders_ASUS @CH_ASUS @Titan_ASUS @Laura_ASUS @Mister @kikoly
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10-13-2020 10:49 PM
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after any system/apps' download or update?
2. The issue frequency
3. Does the device auto shutdown while using any app/game app? Which apps were you using?
4. Do you notice any heat zone during auto shutdown?
5. Does the issue remain after performing the Factory Reset?
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10-13-2020 11:31 PM
Christine_ASUS1. Does the issue remain after performing the Factory Reset?Hi Sufyan
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after any system/apps' download or update?
2. The issue frequency
3. Does the device auto shutdown while using any app/game app? Which apps were you using?
4. Do you notice any heat zone during auto shutdown?
5. Does the issue remain after performing the Factory Reset?
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YES!!!!!!!
2. The issue frequency?
very high
3. Does the device auto shutdown while using any app/game app? Which apps were you using?
Doesnt matter as thats happening even after factory reset from the recovery
4. Do you notice any heat zone during auto shutdown?
heat zone yes in the pcp region when network fluctuates a lot
5. Does the issue appear right after any system/apps' download or update?
NO
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10-14-2020 02:15 AM
Thank you for your quick reply. What you described indicates high possibility of slightly faulty hardware, which can lead to Internet error as well. Please turn on auto-backup or backup your data from time to time. If the device does not encounter the auto shutdown frequently, you may keep your normal usage. If the device starts to encounter the auto shutdown frequently, e,g. from once two week to once two days, please bring your device to the nearest repair center for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
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10-14-2020 03:22 AM
and about the hardware fault i never dropped my phone nor did it get any hard hits then what could be the possible reason behind such a hardware fault
Christine_ASUSthank youHi Sufyan
Thank you for your quick reply. What you described indicates high possibility of slightly faulty hardware, which can lead to Internet error as well. Please turn on auto-backup or backup your data from time to time. If the device does not encounter the auto shutdown frequently, you may keep your normal usage. If the device starts to encounter the auto shutdown frequently, e,g. from once two week to once two days, please bring your device to the nearest repair center for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
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