cancel
Showing results for 
Search instead for 
Did you mean: 

Asus Zenfone 5z giving distorted and broken sound performance on JBL tune 230NC TWS, need help

subon10
Star I
Asus Zenfone 5z giving distorted and broken sound, stuttering sometimes, reset and restart did not solve problems. However, other wireless headphone ( JBL endurance run BT and Logitech wireless) working fine with the phone. Whereas, JBL tune 230NC TWS working with other phones.
Reset TWS, restart phone, clearing Bluetooth cache done. Did not help.
So, it would seem that Asus Zenfone 5z and JBL tune 230 NC TWS are not working with each other.
6 REPLIES 6

fussion_ASUS
Rising Star II
Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

subon10
Star I
Under software information that's all is there... hope it helps... thanks

subon10
Star I
Here's the hardware information also...just in case...

subon10
Star I
Hi... can anyone please help with above details... thanks