Asus zenfone 5 mati sendiri dan coba dihidupkan mati lagi berulang ulang

[derylandeya]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: v16.0615.1903.92 / v16.0611.1901.1
Frequency of Occurrence: v16.0615.1903.92 / v16.0611.1901.1
Rooted: No
sudah saya coba charge tetap mati hidup dan tidak bisa di charge dari semalam dan sampai hari ini belum bisa dibuka hape tersebut , pas saya charge lampunya merah batrai kosong padahal hape saya mati batre masih 25%, mohon bantuannya kak

[Christine_ASUS]

Hi derylandeya
Thank you for your asking. Can you still back up your data via USB cable? Please try the following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable
1. Power off the phone, then keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".
3. Stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Yes"
5. "Reboot system now"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[derylandeya]

the thing is my phone wont turn on so i cannot back up all my data

[Christine_ASUS]

Hi derylandeya
Thank you for your reply. If you can not access the phone, please check if your google account or microSD card have auto backup your data. Then bring the device to the repair center for further device checking. 

[derylandeya]

wow i just got back from the asus center and they said its the mmc problem. I also see alot of people have the same problem as me. what happen to this asus zenfone 5?. and they put price on Rp 5.850.000 (USD $394) and i bought this phone for $310 so i decided to cancel the repair. this phone just like 2 years age . for real this cannot be fixed? what a great!